If you have been referred by your GP for an appointment with a healthcare provider, you may be able to book your appointment with NHS e-Referral Service. Most services are available via NHS e-Referral Service. You can choose the date and time of your appointment and your GP may be able to book your appointment there and then.
However, you have the right to think about your choices, compare different options and book your appointment at a later stage. If so, you’ll be given an appointment request letter, which includes your unique booking reference number, NHS Number and a list of hospitals or clinics to choose from. In addition you'll be given a password, which allows you to book your appointment via NHS e-Referral Service either over the phone using The Appointments Line 0345 608 8888 [between 8am to 8pm weekdays, and 8am to 4pm weekends and bank holidays] or log in to NHS e-Referral Service online.
NHS e-Referral Service will also give you the ability to:
- plan and manage your appointments around any existing appointments, if you are currently undergoing treatment
- fit your treatment in with your other commitments, at home and at work
- choose appointments that fit with your carer's schedule
- check the status of your referral and change or cancel your appointments easily, either over the phone or online
or call The Appointments Line (TAL) Customer Services line on 0345 608 8888 (Monday to Friday 9am-5pm, excluding bank holidays).