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Complaints and Patient Advice Liaison - PALS (Easy read)

Here to help - the PALS team are here to listen, help and give general advice

My appointment. If you need help with your appointment, please tell us.

My care - if you are happy or unhappy about your care. please tell us
 

PALS are here to help you - PALS are the Patient Advice Liaison Service

How you can contact PALS

Telephone 0161 778 5665

Email pals@nca.nhs.uk

BSL only text reply to 07812 775905

Post: PALS department, Northern Care Alliance NHS Foundation Trust, Unit 7/8 Whitney Court, Southlink Business Park, Hamilton Street, Oldham OL4 1DB

Complain. Do you want to make a complaint about your care or treatment?

Speak to staff. You can speak to PALS. We can speak to the ward, department, or member of staff for you.

Talking and listening. You can ask a question or tell us if you are unhappy about something

How you contact Complaints 

Telephone 0161 656 1141

Email office.complaints@nca.nhs.uk

BSL only text reply to 07812 775 905

Post - complaints department, Northern Care Alliance NHS foundation Trust, Unit 7/8 Whitney Court, Southlink Business Park, Hamilton Street, Oldham OL4 1DB.

Interpretation and Translation 

Contact online at www.northerncarealliance.nhs.uk. Search interpretation

British Sign Language (BSL) to book text 07966 003540 with your name, hospital number, venue and date.

9am to 4pm. The PALS and complaints office is open 9am - 4pm, Monday to Friday

 

Review Date: October 2023
Date of Next Review: October 2025
Ref No: PI_C_592 (NCA)

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