Emergency and Urgent Care - Welcome to Ward H1 - Medical High Care Unit

Welcome to Ward H1, the Medical High Care Unit at Salford Royal Hospital.

The Medical High Care Unit is an 8 bedded unit, providing specialist care and treatment to acutely unwell patients with complex care needs, additional monitoring and clinical input that cannot be provided outside of Critical Care.

We have a daily consultant ward round and you will be updated with your management plan following review.

If you have any questions, please ask your nurse or any staff members or alternatively, you can speak to the Ward Manager during working hours 7am - 3pm Monday to Friday. Out of hourse please speak with Nurse in Charge.

Personal items and hygiene

During your stay, we will try to encourage you to be as independent as you usually are at home. Our staff will assist you with activities that you need help with. Things to bring with you for your stay:

• Toiletries
• Day clothes (comfortable)
• Pyjamas
• Footwear (not sliders or slippers) with good grip
• Leisure activity - to occupy your time (books, puzzles etc.)
• Any regular medications you are taking at home
• Mobile Phone and Charger(if required)
• Contact number for Next of Kin

Please only bring essential items with you. We cannot accept responsibility for any valuables brought into hospital.

Please tell us if you have any hearing aids or dentures so we can appropriately store these at your bedside.

Infection control

Due to infection control precautions, the ward is not able to have any balloons, flowers or pot plants in the patients’ bed areas.
Photos/ Pictures need to be laminated so that they can be cleaned to prevent any infections. You may be asked to wear a mask if there are any infection precautions on the ward, this is at your discretion. Please be polite to staff if asked.

Contact us

If we have your permission, our staff are happy to speak to members of your family and Next of Kin to update them on your care over the phone.

Telephone: 0161 206 4635/5792

Location: 2nd Floor, Hope Building, Salford Royal Hospital
Enter through the main entrance from the Central Carpark or the front entrance of the Hope Building.

Visiting Times

We do ask for 2 visitors per bed area.

Afternoon 2pm – 5pm
Evening 7pm - 8pm

Open visiting is available for all patients with memory loss or dementia, palliative patients and under 18s.

All visitors are requested to use the visitors chair rather than sitting on the patients’ beds.

Children under 16 years old are not permitted onto the unit unless for exceptional circumstances.

Visiting for special circumstances must go through the Ward manager or Nurse in charge on the Unit.

Salford Royal Hospital is a non-smoking hospital, so smoking is not permitted on the premises. This includes vaping and electronic cigarettes.

Car Parking

The hospital has a main car park within the hospital grounds. Car parking prices are clearly displayed on the pay and display machines. The ward can provide a letter for a weekly car parking pass at a reduced fee. This is available from the ward co- ordinator upon request and is to be taken to the car parking services - near the reception area in the Hope Building.

Food, Nutrition and Mealtimes

Protected Mealtimes

We operate a protected meal time policy. This is to ensure that our patients have an uninterrupted time when they can eat.

Visitors are asked not to visit during these times, unless they are carers to help the patient eat.

Breakfast 8am - 9am

Lunch 12 noon - 1pm

Evening Meal - 5pm - 6pm

Drinks are provided throughout the day as well as with meals.

Each morning, we collect menu choices for all patients. We cater for specialised dietary requirements and the hospital employs registered dietitians to meet specific dietary needs.

Visitor facilities

There is a restaurant where you are able to buy hot food and refreshments. There is one located on the 1st floor of the Hope building, and the other on the ground floor near outpatient department.

Visitors toilets - The nearest visitor toilets are located on the 1st floor near the reception area in the Hope Building.

Spiritual Care

Spiritual Care Team Chaplains are available from different denominations and faiths and are supported by a team of volunteers.

You can see a chaplain at any time and the nursing team can arrange this for you.
 
There is a Christian chapel on the 3rd floor of the Hope Building and is available to all who wish to pray or be quiet.

There is also a prayer room with a women’s area (which is regularly used for Muslim prayers) and a Shabbos room.

These facilities are all open 24 hours a day, 7 days a week.

Feedback

If you have any feedback for us: please send to: @MHCUSalford, @SalfordCO_NHS or @NCAlliance_NHS

There is also a patient/relative feedback book on the ward.

Compliments, concerns and complaints

A positive patient experience is very important to all the staff.

If you have any concerns or feel your care is unsafe on MHCU, please feel free ask to speak to your nurse, nurse in charge or ward manager.

If you have any concerns or complaints not resolved on the ward, please contact our dedicated HELP phone number on 07718 863376.

Alternatively, please contact the Patient Advice Liaison Service (PALS) on 0161 778 5665 or email pals@nca.nhs.uk if your concerns have not been addressed or resolved.

Tell us what you think about your stay

Feedback is of high importance to us and we value the opportunity to hear your thoughts regarding your stay!

To help us improve our service we encourage patients and carers to complete a ‘Friends & Family Test’ survey when you leave our ward which is sent by text via telephone.

The comments our patients give get reviewed on a monthly basis and are a really valuable way of getting feedback on how we are doing and what we could improve on.

Please scan the QR Code below

How we will work with you

Other Information

To recognise the various staff uniforms:

Navy blue with yellow stripe - Lead Nurse

Red - Matron

Navy blue tunic with white piping - Ward Manager or Nurse Practitioner (ward sister/charge nurse)

Royal blue tunic with white piping - Staff Nurse

Striped light blue tunic - Healthcare Assistant

White tunic with red piping - Student Nurse

Black tunic with blue piping - Housekeeper

Lilac tunic with white piping - Domestic

Please be aware we have a zero tolerance policy towards verbal and physical aggression on the ward and we ask that you respect this.