Integrated & Community Services - Bury Community Specialist Palliative Care Team

The service is available as follows:

Monday to Sunday
8am to 4pm including bank holidays

Your Community Specialist Palliative Care key worker is:

…………………………………………………....................................

Contact details: 0161 206 4354
Specialist Palliative Care Team Chatsworth House,
Roach Bank Road, Bury,
BL9 8RN

Please note the person who responds might not be your named key worker, but will be a team member. We may ask for more information in order to advise you better.

Important information: To ensure collaboration, information will be shared with other professionals involved in your care, both verbally and electronically. If you have any questions or concerns about this please ask.
 

What is palliative care?

Palliative care describes the use of treatment, care and support for people with life-limiting illness and their loved ones. It is sometimes referred to as ‘supportive care’.

The aim of palliative care is to help you to have a good quality of life – It can involve:

• Managing physical symptoms such as pain
• Emotional, spiritual and psychological support
• Social care, including help with things like washing, dressing or eating
• Support for your family and friends

Who provides palliative care?

General palliative care in the community is provided by:

• General Practioners (GP)
• District Nurses
• Care home staff
• Allied health professionals such as an occupational therapist and physiotherapists
• Social workers
• Mental health professionals
• Chaplaincy team/faith leaders

These teams work together to provide a holistic (whole person) assessment. This identifies what support you may need to meet your physical, spiritual, social and emotional needs, from all services, to include advice on your symptoms and practical nursing care.
 
Many patients with life limiting illnesses are well supported by the generalist services, but sometimes you may require more specialist help during your illness and may therefore benefit from additional support. If so, you may be referred for Specialist Palliative Care.

What is Specialist Palliative Care?

Specialist palliative care is delivered by professionals who are specially trained to deliver palliative care for complex symptoms, emotional and psychological well-being and difficult social issues.

They share their specialist knowledge and skills and act as a resource to the community teams including GPs and other services to advise and educate them on advances in care.

You may be referred to the team for:

• Pain and symptom control
• Emotional and psychological support for you and your loved ones
• Supportive rehabilitation to maintain mobility, home activities and safety
• Understanding your illness and treatment
• For support with planning your future care
• Referral to additional support services if required to help with benefits/healthy lifestyle advice/employment support etc

Who makes up our team?

Our team consists of:

• Specialist Palliative Care Nurses
• A Specialist Palliative Occupational Therapist
• A Specialist Palliative Psychological Health Nurse
• A Palliative Care Consultant

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Useful Contact Details

The Specialist Palliative Care Occupational Therapist: 0161 724 2083
Working Hours 9am to 5pm

District Nursing Service: 0300 323 3316 /07752 700959
Working hours 8:30am to 5pm

Out of Hours District Nursing Service: 0161 716 1557
Working hours 5pm to 8am
(Please note - if they do not answer please leave a message as they may be with a patient but they will get back to you as soon as they can)

BARDOC (GP Out of hours): If own GP practice is closed dial 999 if emergency.
Bury Cancer Support Centre: 0161 764 6609
Bury and Bolton Citizens Advice:0300 330 9071
Bury Hospice: 0161 725 9800. Support line: Tel 0161 762 5709 9-5pm Monday to Friday.
Christie Hospital: 0161 446 3000. Hotline 0161 446 3658
DWP Attendance Allowance: 0845 712 3456
DWP Personal Independent Payment: 0800 917 2222
Macmillan Advice and Support: 0808 8080 0000
Maggie's Manchester: 0161 641 4848. https://www.maggies.org/our-centres
 

My questions

 
Patient Advice and Liaison Service

The Patient Advice and Liaison Service (PALS) acts on behalf of service users, families, and carers to negotiate prompt solutions and help bring about changes in the way that services are developed.

As well as providing a confidential advice and support service, PALS will help guide you through the different services available from the NHS.
Telephone: 0161 778 5665
Email: pals@nca.nhs.uk. Alternatively, you can write to:
PALS Department, The Northern Care Alliance NHS Foundation Trust, Unit 7/8 Whitney Court, Southlink Business Park, Hamilton Street, Oldham , OL4 1DB.

Comments and complaints

We want to learn from comments and complaints about our services. If you have any, please speak with a member of staff. Every effort will be made to resolve any concerns and complaining will not cause any difficulties in your care with us.
You can also contact our Complaints Department via post at:

Complaints Department, The Northern Care Alliance NHS Foundation Trust, Unit 7/8 Whitney Court, Southlink Business Park, Hamilton Street, Oldham , OL4 1DB.
E-mail: office.complaints@nca.nhs.uk
Telephone: 0161 656 1141