You have been assessed today by the Community Rehab and Falls Team (CRAFT). If at any time you need help or clarification on anything about your assessment or treatment, please do not hesitate to contact the team on 0161 770 2300 option 1.
As part of the Northern Care Alliance NHS Foundation Trust, we are committed to improving our service. An integral part of this process is listening to you, our patients, and your experiences.
Using the link below you can provide the team with some feedback following your assessment today. You can do this yourself, or with a family member assisting you.
www.connection.solutions.iqvia.com/OCQ/u/NCA167140
We encourage you to use this link to provide feedback on your experiences at any time during your assessment and treatment process with CRAFT, and you can provide feedback on as many occasions as you would like to.
Whilst we hope your experience with the team is a positive one and is beneficial to you. We understand this isn’t always the case. Below are the contact details for the Patient Advice and Liaison Service (PALS).
PALS is a confidential service that provides help, advice and information for patients, families, and carers.
Contact Details:
Tel: 0161 778 5665
Email: pals@nca.nhs.uk
Or you can write to:
PALS & Complaints Department
Northern Care Alliance NHS Foundation Trust
Unit 7-8, Whitney Court
Hamilton Street
Oldham
OL4 1DB
https://www.northerncarealliance.nhs.uk/contact-us/patient- advice-and-liaison-service-pals
If you are not satisfied with the outcome of discussions with the PALS officer, you can contact the complaints service to make a formal complaint:
Tel: 0161 656 1141
Email: office.complaints@nca.nhs.uk
Or write to the address above.
Date of Review: March 2025
Date of Next Review: March 2027
Ref No: PI_C_1725 (Oldham)