Audiology - Paediatric Hearing Aid Services

This leaflet provides information about your local Paediatric Hearing Aid Service.

We advise you to read the NDCS (National Deaf Children’s Society) leaflets, which will be given to you with this leaflet as it will provide further information about your child’s hearing aids.

Paediatric hearing aid clinics are held at:

Nye Bevan House, Maclure Road, Rochdale, OL11 1DN Phoenix Centre, Church Street, Heywood, OL10 1LR Langley Clinic, Borrowdale Drive, Langley, M24 5NX

Croft Shifa Health Centre, Belfield Road, Rochdale, OL16 2UP

Integrated Care Centre, New Radcliffe Street, Oldham, OL1 1NL

Fairfield General Hospital, Kenyon Suite, Rochdale Old Road, Bury, BL9 7TD

The Paediatric Hearing Aid Team work closely with the Teachers of the Deaf from Local Educational Support Services for Hearing Impaired Children.

Often a teacher from the Hearing Impaired Unit will attend the child’s initial hearing aid fitting and subsequent appointments.

They can also support the child at home or in their educational setting.

We may offer further tests to see if we can find a cause for your child’s hearing loss.

Name:
Audiologist(s):
Teacher of the deaf:

Hearing aid information

Battery collection

Batteries can be obtained free of charge by contacting the Audiology department or ordering on-line via click and post.

Click and post service

Batteries and accessories can be posted out to you. To request this complete a simple form on our website at:
https://clickandpost.northerncarealliance.nhs.uk/

Inserting the Ear Mould

It is important to insert the ear mould into the ear correctly.

If it is not in correctly:

• The hearing aid may whistle
• The mould may be uncomfortable
• The hearing aid could fall out and become lost or damaged
  
  

How to insert the ear mould and the hearing aid

How to use the hearing aid with the telephone

The telephone must be held in the correct position for optimal hearing when using a hearing aid. If the telephone is positioned in the normal position when wearing the hearing aid, your child will not be able to hear as the ear piece (ear mould) of the hearing aid will be blocking the ear.

The telephone ear piece should be positioned up towards the hearing aid, slightly away from the top of the ear.

Your child can practice holding the phone by listening to the dialing tone or getting a friend or family member to phone them and moving the handset until they find the best position.

Local and National Support Services

Rochdale, Oldham and Bury Children's Hearing Services Working group (CHSWG)
Telephone: 01706 674 913
Email: NESaudiology@nca.nhs.uk

Connevans (wide range of assistive listening devices for sale)
Telephone: 01737 247 571
Email: askaquestion@connevans.com
Website: www.connevans.co.uk

NDCS (National Deaf Children’s Society)
Castle House, 37-45 Paul Street, London, EC2A 4LS
Telephone: 020 7490 8656
Fax: 020 7251 5020
Email: ndcs@ndcs.org.uk
Website: www.ndcs.org.uk

Rochdale NDCS group: Rochdale (Aiming Hi) Deaf Children’s Society
Contact: Razwana Sajid
Email: rochdale-aiminghi@ndcsgroup.org.uk

Teachers of the Deaf

Oldham Team for Children with a Hearing Impairment
Sensory and Physical Support Service Level 6, The Civic Centre
Oldham OL1 1UT
Telephone: 0161 770 1513
Email: sapss@oldham.gov.uk

Rochdale Additional Needs Service (RANS)
Number One Riverside, Smith Street, Rochdale, OL16 1XU
Telephone: 01706 926 400
Email: rans.admin@rochdale.gov.uk

Bury Sensory Needs - Hearing
Ground Floor, 3 Knowsley Place, Duke Street, Bury
BL9 0TJ
Telephone: 0161 253 7159
Email: HITeam@bury.gov.uk

Contact details for the Audiology Department

Heywood, Middleton and Rochdale Audiology Department
1st Floor, Nye Bevan House Maclure Road
Rochdale OL11 1DN
Telephone: 01706 674913
SMS (mobile text) available if required, please ask.
Email: NESaudiology@nca.nhs.uk

Oldham
4th Floor, Integrated Care Centre New Radcliffe Street
Oldham OL1 1NL
Telephone: 01706 674913
Email: NESaudiology@nca.nhs.uk

Bury
Paediatric Audiology Department Kenyon Suite, Fairfield General Hospital, Rochdale Old Road, Bury,
BL9 7TD
Telephone: 01706 674913
Email: NESaudiology@nca.nhs.uk

Additional information

• We accept calls from Relay formally known as Type talk
• Please contact the department in advance if an interpreter is required
• There is limited availability for parking
• If you would like any further information or have any special requirements, please contact the department
• Find us on Facebook for more updates and advice

Facebook: @BuryOldhamHMRAudiology

Email: NESaudiology@nca.nhs.uk

Get involved

For regular updates, follow us on Twitter @NCAlliance_NHS, or like the Northern Care Alliance page on Facebook.

‘We are an accredited training centre and it is possible that a student may undertake some aspects of the appointment under supervision’.

Scan the QR code below to find more information on our website https://www.northerncarealliance.nhs.uk/our-services

Patient Advice and Liaison Service

The Patient Advice and Liaison Service (PALS) acts on behalf of service users, families and carers to negotiate prompt solutions and help bring about changes in the way that services are developed. As well as providing a confidential advice and support service, PALS will help guide you through the different services available from the NHS.
Telephone: 0161 778 5665
Email: pals@nca.nhs.uk.

Alternatively you can write to: PALS Department, Northern Care Alliance NHS Foundation Trust, Unit 7/8 Whitney Court, Southlink Business Park, Hamilton Street, Oldham, OL4 1DB.

Comments and complaints

We want to learn from comments and complaints about our services. If you have any, please speak with a member of staff. Every effort will be made to resolve any concerns and complaining will not cause any difficulties in your care with us.

You can also write to: Complaints Department, Northern Care Alliance NHS Foundation Trust, Unit 7/8 Whitney Court, Southlink Business Park, Hamilton Street, Oldham, OL4 1DB.
E-mail: office.complaints@nca.nhs.uk
Telephone: 0161 656 1141