The Northern Care Alliance has launched its new visitors’ charter, with new visiting times.
The charter outlines a clear and consistent approach to when visitors can visit the ward areas, what is expected of them and how ward staff will also help and support.
The new visitors’ charter offers extended visiting hours from 10am to 7.30pm. There are no restrictions for people visiting patients at the end of life or where assistance is needed for communication purposes such as learning disabilities, dementia and mental health. Separate arrangements are also in place on the maternity wards, and patients will be informed of those when admitted.
Most wards can accommodate two visitors at a time, some are only able to accommodate one due to space restrictions. Children under the age of 12 need to have the agreement of the nurse in charge before visiting.
The new arrangements can be flexible and patients can speak to the ward manager or nurse in charge to discuss their personal circumstances to ensure their visiting needs are met.
If possible, please contact the ward by phone to check before visiting.
Please do not visit if
- You have Covid-19 symptoms or have tested positive or recently been in close contact with someone who has tested positive for Covid-19
- You have any respiratory symptoms, such as coughing, sneezing or a sore throat
- You have been sick or have diarrhoea